Text Messaging Service for Business Teams
A text messaging service for business lets a team send and receive texts from registered company numbers instead of personal phones. ColdTexting gives every rep a shared two-way inbox, local 10DLC numbers, reply routing, CRM sync and a compliance score on each outgoing message.
Why it matters
Customer conversations belong to the company
When a rep texts leads from a personal phone, the history, the consent and the relationship leave with that rep. A text messaging service for business keeps all three on company numbers.
| Situation | ColdTexting | Personal phones |
|---|---|---|
| A rep leaves the company | Threads and number stay with the team | Conversations leave with the phone |
| A lead texts back after hours | Lands in the shared inbox, routed in the morning | Waits on one person |
| A contact replies STOP | Suppressed for every rep and number | Only that rep knows |
| A manager reviews what was promised | Full thread with timestamps | No |
| The CRM shows the conversation | Synced as activities on Growth and up | No |
| Proof that the contact opted in | Consent record per contact | No |
The core of the service is two way texting in a shared inbox. Everything else on this page is what makes that inbox safe to hand to a whole team.
Numbers and seats
One workspace for every number your team texts from
Each local number is registered, labeled and shared with the people who need it, so nobody asks which phone a lead texted.
An admin adds users, attaches numbers to teams and decides who sees which conversations. Growth includes 3 numbers and 5 users, which suits a sales pod with a shared main line and two regional numbers. Scale raises that to 10 numbers and 15 users and adds roles and permissions, so a manager can read every thread while a new hire sees only assigned ones.
With several numbers in a pool, sticky sender keeps each contact on the number they first heard from, which keeps the thread intact and avoids the confusion of a new number every week.
Plain definitions
The three kinds of business sender numbers
US carriers treat business texting differently depending on the type of number it comes from. These are the terms you will meet when you set up a service.
Local 10DLC number
A 10DLC number is a standard 10-digit local phone number registered for application-to-person texting. It looks familiar to the recipient, supports calls and texts, and needs a registered brand and campaign. ColdTexting numbers are local 10DLC numbers.
Toll-free number
A toll-free number starts with a prefix such as 800 or 888 and goes through its own carrier verification. It suits national support lines more than local sales follow up, where a local area code tends to get more replies.
Short code
A short code is a 5 or 6 digit number leased for high volume one-way programs such as alerts. It takes longer to approve and is not built for a rep holding a conversation with one lead.
Registration for local numbers is handled in the app, from brand details to sample messages. The steps are laid out on the 10DLC registration page.
Control
Oversight a manager can actually use
Business texting software earns its keep the first time someone asks what was said to a customer. Every send, reassignment, export and opt-out is written to an audit log with the user and the time. Scale exports that log and produces a consent proof PDF per contact, and Enterprise adds SAML SSO, SCIM provisioning and an IP allowlist for teams with stricter access rules.
Conversations can also follow the lead into the CRM. A HubSpot SMS integration on Growth logs each text and reply on the contact record. Details on encryption and access sit on the SMS platform security page, and plan limits on the business texting pricing page.
FAQ
Questions about business texting
Company numbers keep conversations when a rep leaves, record consent for every contact, honor STOP across the team and sync replies to your CRM, which personal phones cannot do.
Yes. Replies land in a shared inbox, and assignment rules route each conversation to the right rep. Growth includes 5 users and 3 numbers.
ColdTexting provides local 10DLC numbers registered for application-to-person messaging, which carriers require for business texting in the US.
Data is encrypted in transit and at rest, access is controlled by roles, every action is written to an audit log and Enterprise adds SAML SSO and an IP allowlist.
ColdTexting starts at $49 per month, or $24 per month billed yearly, with 500 segments, 1 number and 1 user included.
Move your team off personal phones
Starter gives one rep a registered number and the full compliance layer from $24 per month billed yearly. Growth shares 3 numbers across 5 users with reply routing.