Refund Policy

Effective October 14, 2026. This policy is part of the Terms of Service.

1. Every payment is final

A ColdTexting plan is a monthly or yearly subscription. It opens the platform for that period: sending numbers, campaigns, the shared inbox and the monthly allowance of message segments and new contacts listed on the pricing page. The period is available to you in full from the moment it is paid, and the price covers access for the period, not the volume you send. Payments are therefore not refunded, except in the three cases in section 4.

By subscribing you ask us to start the service immediately and acknowledge that any statutory right of withdrawal or cooling-off period ends once the service has begun.

2. Turning off renewal

Plans renew automatically. You can turn renewal off at any time in the billing portal under Billing in the app, without contacting us. No later period is charged, and your plan stays active until the current one ends. The rest of a period is never credited back.

Turning renewal off changes the future, not the past. A renewal that has already been charged stays charged, and you keep that period. If a renewal payment fails, it remains due for a period that has already started, so the card is retried over the next days. The retries collect one unpaid invoice rather than new amounts, and a renewal paid after them is not refundable. To avoid a renewal, turn it off before the renewal date shown under Billing.

3. What is never refunded

• Unused message segments, unused contact allowance or a period in which you sent nothing.
• Low reply rates, few booked meetings or other campaign results below your expectations.
• Messages filtered, delayed or blocked by a carrier, or a number flagged by carriers because of how it was used.
• Sending paused or an account closed for breaking the Acceptable Use Policy or the Terms.
• Registration fees or waiting times set by carriers or registries outside our control.
• Forgetting to turn off renewal, or turning it off right after a renewal.
• Believing a plan was a one-off purchase. Every plan is recurring, as the pricing page, checkout, confirmation email and Billing all state.
• A feature that is not described on the pricing page, or that behaves differently from what you assumed.
• Choosing the wrong plan or billing period, or moving to a lower plan.
• Someone else using your account, including a teammate with shared credentials.

4. The only exceptions

We return a charge only when one of the following applies and our records support it. The amount is limited to what you paid for the affected period.

• Duplicate charge. A fault in our billing charged you twice for the same period.
• Proven unauthorised charge. Your card was used without your permission, you report it within 14 days of the charge, and our records and our payment operator's records confirm it. A claim alone is not sufficient, and we may ask you to confirm that you reported the misuse to your card issuer.
• Total failure of the service. A confirmed fault on our side made ColdTexting completely unusable for a continuous period, you reported it at the time, and we could not resolve it. Carrier delays, filtering by carriers, slow pages and problems with your own device or network do not count.

A returned charge goes to the original card, is our entire liability for that charge, and creates no right to a further return.

5. How to request a review

Email [email protected] from the address on your account within 14 days of the charge, with the date, the amount and the exception you rely on. Requests sent later or through another channel are not reviewed, and declined requests are not reopened.

6. Records we keep

When you create an account you accept the Terms of Service, the Privacy Policy and the Acceptable Use Policy, including this policy. Before payment the checkout shows the plan, the price, the billing period and the automatic renewal, and the confirmation email and Billing repeat them.

For every subscription we keep the purchase time, the plan and price shown, your acceptance of the terms, the emails we sent about it, and the account activity log, including sign-ins, numbers added, contacts imported, campaigns started and messages sent, with the technical details stored next to each entry. Our payment operator keeps its own record of each charge, including the card's country of issue, where the payment came from and the result of bank authentication such as 3D Secure. Unauthorised-charge claims are assessed against these records.

7. Chargebacks

Contact us before you contact your bank. Opening a chargeback without first writing to us breaches the Terms of Service and results in the account being closed permanently. When a dispute is opened, we provide the records in section 6 to the card issuer.

8. Earlier purchases

Subscriptions bought before October 14, 2026 remain under the terms that applied on the day of purchase.